Privacy Policy

NetMirror Entertainment Pvt. Ltd. ("NetMirror", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the NetMirror application and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we may collect your email address, display name, and profile preferences.
• Payment Information: When you subscribe to a paid plan, payment is processed securely through Razorpay. We do not store your full card details, UPI PIN, or banking credentials.
• Support Requests: If you contact us for support, we may collect information related to your request.

1.2 Information Collected Automatically

• Device Information: Device model, operating system version, screen resolution, and app version for compatibility and performance optimization.
• Usage Data: Content viewing history, search queries, and feature usage patterns to improve recommendations and user experience.
• Log Data: IP address, browser type, access times, and referring URLs when you visit our website.

1.3 Information We Do Not Collect

• We do not access your contacts, call logs, or personal messages.
• We do not collect precise GPS location data without your explicit consent.
• We do not record or monitor your camera or microphone.

2. How We Use Your Information

• To provide, maintain, and improve the Service
• To personalize your content recommendations and viewing experience
• To process transactions and manage subscriptions
• To communicate updates, security alerts, and support messages
• To detect and prevent fraud, abuse, and technical issues
• To comply with legal obligations

3. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: Trusted partners who assist in operating our Service (e.g., Razorpay for payments, cloud hosting providers), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Safety: To protect the rights, property, or safety of NetMirror, our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• TLS/SSL encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls limited to authorized personnel only

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your data within 30 days, except where retention is legally required.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@netmirror.app.

7. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will delete it promptly.

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: privacy@netmirror.app

📍 Address: NetMirror Entertainment Pvt. Ltd., Bengaluru, Karnataka, India